Customer Care Programs
MBS DEV turns our commitment to customer satisfaction into actions. From regularly scheduled reviews to personal support when there are problems, we deliver an in-depth, responsive, and effective service to our customers—no matter where they are in the world.
Our Goals
- To strengthen customer loyalty
- To keep service satisfaction levels high
- To achieve efficient problem resolution
- To provide a rich service experience
- To collect timely and direct customer feedback
We pride ourselves on allowing our customers to customize their service package to suit their particular requirements. We are committed to providing the appropriate level of service, effectively and efficiently.
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Service Level Offerings
Enhancement
This level of care offers customers access to the customer website, knowledge base tools, technical information and libraries, user groups, service packs, hot fixes, enhancements, and new versions.
Value
The Value program includes all of the Enhancement program offerings, plus 2 authorized callers, up to 50 incidents per year, 8am—8pm Eastern support hours.
Premier
The Premier program includes all the Enhancement Program offerings, plus 4 authorized callers, up to 100 incidents per year, 24 / 7 support hours.
Custom
The Custom program includes all the Enhancement program offerings, plus custom-defined authorized callers, incidents, support hours, and response times.
