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“We no longer need to have a mastery of Microsoft Dynamics™ AX; we rely on MBS Dev.  More or less MBS Dev is the best VAR we have worked with (and we've known a few!)”  Eve Toles, JF Flannery

 

Expert Customer Care support services to get your company accurate answers quickly. Count on our MBS Dev professional customer care specialists to provide you with support services in a timely and effective manner.

Customer Care Programs

Many companies claim to be committed to customer satisfaction/loyalty - but MBS Dev gives you the power to turn that commitment into meaningful action.  From regularly-scheduled reviews to personal support in solving urgent problems, we can deliver more in-depth, responsive, and effective service to our customers - no matter where they are in the world.

The Goals

  •  To strengthen customer loyalty
  •  To keep service satisfaction levels high
  •  To achieve fast/efficient problem resolution
  •  To provide a richer service experience
  •  To collect more timely and direct customer feedback

Enhancement

The Enhance Program offers customer website, knowledge based tools, technical information and libraries, access to user groups, service packs, hot fixes, and new enhanced versions. With MBS Dev your Microsoft Dynamics™ AX application will always be upgraded and enhanced when you are enrolled in our Enhancement Program. We are enhancing our vertical extensions with functionality from feedback from our partners, customers and product managers. We listen to our customers to enhance the product for them and add the features that they require to stay competitive. 

Value

The Value Program includes all the Enhancement Program offerings, plus 2 authorized callers,        75 incidents per year, 8am – 8pm ET support hours and a 4 hour committed response time.

Premier

The Premier Program includes all the Enhancement Program offerings, plus 2 authorized callers, 125 incidents per year, 24 x 7 support hours and a 1 hour committed response time.

Custom

The Custom Program includes all the Enhancement Program offerings, plus custom defined authorized callers, incidents, support hours and response times.

Flex

MBS Dev offers Flex 5 pack support and Flex per incident support at two pricing levels. Customers enrolled in an annual service plan receive significant discounts on both Flex Per-Incident Support and Flex 5-Pack Support.

We pride ourselves on providing the appropriate level of service, effectively and efficiently.            By allowing our customers to customize their service package to suit their particular requirements we optimize their level of support.